Core Focus Areas
- Multilingual Chatbots Deploy bots that speak Khasi, Hindi, English, and more—ideal for helplines, surveys, and public outreach.
- Voice & Text Interfaces Build hybrid flows that work across WhatsApp, web, IVR, and mobile apps—accessible even in low-bandwidth zones.
- Sentiment & Intent Detection Understand user emotion and urgency to route queries, escalate issues, or trigger fallback logic.
- Conversational Workflows Automate onboarding, grievance redressal, feedback collection, and service navigation with empathy and precision.
- Human-in-the-Loop Design Seamless handoff to live agents when needed—ensuring trust, accountability, and continuity.
Methodological Framework
We combine NLP, machine learning, and user simulation to build bots that learn and improve. Every deployment includes: Intent mapping and fallback logic, Session persistence and secure login, Feedback loops for continuous improvement.
Regional Relevance
We specialize in bots that work in Northeast India and similar contexts—supporting: Local dialects and cultural tone, Offline-first deployment models, Field-tested fallback and escalation flows
Security & Ethics
Our conversational systems are built to comply with India’s DPDP Act and global privacy standards. We design for: Role-based access, Data minimization, Transparent escalation paths, Bias-aware language models
Integration & Scalability
Our bots plug into your existing MIS, dashboards, and mobile apps. Whether you’re running a managed services or launching a new AI Powered solutions, we make sure your conversational layer is modular, scalable, and future-ready.
Smart Conversations for Smart Missions
At MWire, we don’t build bots for novelty—we build them for service. Our conversational systems help teams:
- Reduce support load
- Improve citizen experience
- Capture structured feedback
- Build trust through clarity and responsiveness
Contextual Intelligence
Bots trained on sector-specific language and user behavior
Multichannel Reach
Deploy across WhatsApp, web, SMS, and IVR—no extra dev required
Continuous Learning
Feedback loops and admin dashboards for real-time improvement
Secure & Compliant
Built to meet DPDP and ISO 27001 standards
Human-Centered Design
Empathetic flows, escalation logic, and tone calibration for real-world users
What clients say about our Services
